FAQs

Listed below are the most frequently asked questions.

We are open from 8.30 am – 6pm Monday to Friday

If you need to reach us out of office hours please call the main number – 02032682424 and leave a message with your name and number, we will get back to you as soon as we can

We don’t supply insurance for equipment hires in-house but you can readily purchase this online, often on the same day as collecting our kit. We may have to check with the insurance company it is all in place beforehand so please bear this in mind as it can take some time.
As many days as you like! Just let us know in good time if you ever need to extend any existing equipment hires
For Freelancers and individuals that don’t have a track record in the Broadcast Industry and therefore don’t have “trade references” in the television industry, we will sometimes accept other forms of reference e.g. utility bills, full driving license, and official photo IDs etc. If you are unsure please call us and we will be happy to advise you on what we can accept. On collection we will need to take a photo of you for our records.
No. We do not accept deposits as a substitute for two referee’s and insurance. You need to have these in place when you set up an account with us or we will not hire to you as per our terms and conditions.
Yes! We can send equipment all over the country for you but there will be a charge for any deliveries outside of Central London.

We do require your first hire or two to be collected in person from our office in Waterloo so please bear this in mind before you book.

All hires are to be returned by 10am on the day agreed, any returns after the stated time will be charged an extra day’s rate unless discussed prior to your booking.

Yes you can, you do need to arrange an appropriate time with us beforehand so please get in touch with any enquiries.
Yes we do! You can download it here 
Yes you can. You will need to get in touch with a Carnet company to arrange the proper documentation for any equipment taken outside of the EU currently. We recommend you get in touch with the UK Film Carnet Service who should be able to assist you.

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